Shipping policy

Last Updated: October 1, 2026

At REDZ Fitness, we aim to process and deliver every order as quickly and reliably as possible. This Shipping & Delivery Policy explains how orders placed through REDZ Fitness are processed and delivered.

Order Processing

Orders are processed during regular business days, Monday through Friday, excluding U.S. federal holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Processing times and estimated delivery times may vary depending on product availability, order volume, destination, weather conditions, carrier delays, and other circumstances outside our reasonable control.

Shipping Within the United States

REDZ Fitness currently accepts and ships orders within the United States only.

Available shipping methods, applicable shipping charges, and estimated delivery times will be displayed at checkout where available.

Delivery estimates are estimates rather than guaranteed arrival dates unless REDZ Fitness expressly identifies a shipping service as guaranteed.

Shipping Delays

We make reasonable efforts to ship orders within the timeframe stated at checkout or on the applicable product page.

If we are unable to ship your order within the stated timeframe, we will provide notice of the delay where required and may provide you with the option to accept the revised shipping timeframe or cancel the affected order for a refund.

Tracking Your Order

When tracking is available, tracking information will be emailed to you after your order ships.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

If your tracking information shows no movement for an extended period, contact us at support@redzfitness.com.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us at support@redzfitness.com as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed once an order has been processed or a shipping label has been created.

If an order is returned to REDZ Fitness because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before the order can be reshipped.

Lost, Missing, or Stolen Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please:

·        Check the delivery area and surrounding property.

·        Check with household members, neighbors, or building management where applicable.

·        Contact the shipping carrier using your tracking number.

You may also contact support@redzfitness.com, and we will assist you in reviewing the shipment information and, where appropriate, opening a claim with the carrier.

A carrier's delivery scan does not automatically prevent REDZ Fitness from investigating a legitimate delivery issue. Claims are reviewed individually based on the available tracking and delivery information.

Damaged Packages or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive an incorrect item, contact support@redzfitness.com as soon as possible with:

·        Your order number.

·        A description of the issue.

·        Clear photographs of the product and, where relevant, its packaging.

If REDZ Fitness confirms that the product was damaged, defective, or incorrectly shipped, we will work with you to provide an appropriate resolution at no additional shipping cost to you.

Order Changes and Cancellations

If you need to change or cancel an order, contact support@redzfitness.com immediately.

We process orders quickly and cannot guarantee changes or cancellations after an order enters fulfillment or has been shipped.

If an order has already shipped, it will generally need to be handled under our Return & Exchange Policy.

Contact Us

REDZ Fitness

Email: support@redzfitness.com

Florida, United States