Refund policy

Last Updated: October 1, 2026

We want you to be satisfied with your REDZ Fitness purchase. If something isn't right, the following policy explains how returns, exchanges, damaged items, and refunds are handled.

30-Day Return & Exchange Policy

You have 30 days from the date you receive your order to request an eligible return or exchange.

To qualify, the product must be returned in the same condition in which it was received. It must be:

·        Unworn and unused.

·        Unwashed.

·        Free from stains, odors, hair, marks, or other signs of use.

·        With original tags attached.

·        In its original packaging, where applicable.

Proof of purchase or your REDZ Fitness order number may also be required.

REDZ Fitness reserves the right to refuse a return when an item does not meet these eligibility requirements.

Starting a Return or Exchange

Before shipping anything back, contact support@redzfitness.com.

Please include your order number and whether you are requesting a return or exchange.

Once your request has been reviewed, we will provide return instructions and, where applicable, the appropriate return shipping address.

Do not send a product to REDZ Fitness without receiving return instructions first.

Items returned without prior authorization may not be accepted or may experience significant processing delays.

Exchanges

If you ordered the wrong size or would prefer another eligible item, contact us within the 30-day return period.

Exchange items must meet the same condition requirements as returns.

Exchange availability depends on current inventory. If your requested replacement is unavailable, we may offer another available option, store credit, or a refund where applicable.

Replacement products are generally shipped after the original product has been received and inspected.

Return Shipping Costs

For standard returns or exchanges resulting from sizing, preference, or a change of mind, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method and keeping your shipping receipt until your return has been completed.

REDZ Fitness is not responsible for customer-returned packages that are lost before reaching our designated return location.

Original shipping charges are generally non-refundable for returns based on size, preference, or change of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or REDZ Fitness sends you the wrong product, size, or color, please contact support@redzfitness.com as soon as possible.

Include your order number and photographs showing the problem.

Once the issue is verified, REDZ Fitness will provide an appropriate resolution, which may include a replacement, exchange, or refund. REDZ Fitness will cover reasonable standard return shipping costs when a return is required because we sent an incorrect item or the product arrived damaged or defective.

Non-Returnable Items

Unless required otherwise by applicable law, the following are not eligible for standard returns:

·        Gift cards.

·        Items specifically marked Final Sale or Clearance.

·        Personalized or custom-made products, if offered.

·        Products that have been worn, washed, altered, damaged after delivery, or otherwise used.

·        Products returned without their original tags where tags were supplied.

·        Products that cannot reasonably be resold for hygiene or safety reasons where identified as non-returnable before purchase.

If you receive a damaged, defective, or incorrect item within one of these categories, contact us so we can review the issue.

Promotional Items and Free Gifts

Products provided as free gifts or as part of certain promotional bundles may be subject to different return conditions.

If returning an order causes the purchase to no longer qualify for a promotional offer, the value of the promotion or free item may be deducted from the refund where this condition was disclosed as part of the promotion.

Refunds

Once we receive your return, we will inspect it and notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

We aim to process approved returns within 3–5 business days after inspection. Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

Shipping charges are not refundable for ordinary returns unless otherwise stated or required by law.

If more than 15 business days have passed after REDZ Fitness confirmed that your refund was approved, contact support@redzfitness.com.

Purchases From Other Retailers

If REDZ Fitness products are sold through third-party retailers or marketplaces, purchases made through those sellers must generally be returned through the retailer or marketplace where the purchase was originally made and are subject to that seller's applicable return procedures.

Contact Us

REDZ Fitness

Email: support@redzfitness.com

Florida, United States